What is your personal information?

Generally, it includes any information that can be used to personally identify you. These include your name, address, telephone number, email address and occupation. It may also include any other information that you provide to us which may reasonable identify you.

What personal information do we collect?

We collect and store personal information that you knowingly provide to us when you use our website and or subscribe to our newsletter. This information include your name, date of birth, age, gender, residential or mailing address, email address, telephone number, occupation, income, and any other information which may reasonable identify you.

Non-personal identification information we may collect

We may collect non-personal identification information on website activity. Non-personal identification information may include the browser name, the type of device and technical information about Visitors means of connection to our Website, such as the operating system and the Internet Service Providers (ISPs) utilized and other similar information.

Use of cookies

We may use tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

What happens if we can’t collect your Personal Information?

1. If you do not provide us with the personal information described above, some or all of the following may happen:
2. We may not be able to provide the requested products or services to you, either to the same standard or at all;
3. We may not be able to provide you with information about our products and services that you may want, including information about discounts, sales or special promotions; or
4. We may be unable to tailor the content of our website to your preferences and your experiences of our website may not be as enjoyable or useful.

For what purposes do we collect, use and hold your personal information?

We collect, use and hold your information to better understand your needs and to provide you the following services:

1. To complete a transaction in store or online via our website;
2. To deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives;
3. To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You are able to “opt-out” from this activity at any time:
4. To enhance your customer experience in store and online and help us complete your transactions faster.
5. For planning, marketing or research purposes;
6. To provide you with access to protected areas of our website;
7. To conduct business processing functions including providing personal information to our related suppliers, contractors, and other related third parties.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Disclosure of personal information

We may share your personal information with our employees, suppliers, and website provider and delivery agents in order to fulfil your request for products and services from our website. We will not knowingly provide your personal information to any other third party that is not related nor involve in the process of delivering our products and services to you. However, if required by law we may disclose your information as requested by the relevant authority.

Security

We are committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration. All our data and its content are kept within a reasonably protected IT infrastructure.

Changes to this statement

SparkX may make changes to this Privacy Policy from time to time at our own discretion where we deem is necessary. We will publish those changes on our website and it will be effective immediately after posting on this page.